Booking Terms & Conditions
These terms apply to every trek and tour booked with Imlil Morocco Explorers. Please read them before confirming your booking — if anything is unclear, get in touch and we will explain it.
1. The booking
Once we have created a trip that suits you we will send you a confirmation of your booking and an invoice. We require a deposit of 40% of the trek cost per person to be paid to the company to secure your reservation at the time of confirmation.
2. Payment
The 40% deposit is paid by bank transfer or by card. Card payments carry a 3% handling fee.
3. Balance
Once the completed booking form and deposit have been received, an invoice will be sent along with a receipt for the amount already paid. The balance of the payment — the remaining 60% — is paid in cash on day 1, before the hike begins. You can pay in €, $, £ or Moroccan Dirhams.
4. Cancellation or modification by Imlil Morocco Explorers
Imlil Morocco Explorers may cancel or modify an activity due to adverse weather conditions, safety reasons or other unforeseen circumstances. The final decision regarding safety and suitability of conditions rests with Imlil Morocco Explorers.
- If an activity is cancelled, we will first try to reschedule it.
- If rescheduling is not possible or not accepted, a 50% refund will be issued.
- If the activity cannot take place due to ongoing adverse weather, a 50% refund applies unless otherwise stated.
- If Imlil Morocco Explorers is unable to provide the activity for any other reason, a full refund will be issued.
5. Client cancellation policy
There can be reasons why someone may have to cancel their tour, and therefore cancellations may be made at any time. If you or any member of your party wishes to cancel your booking, you must notify us in writing. The date of cancellation will be the date on which notice is received at our offices. The person who made the booking must also initiate the cancellation. Cancellation charges will apply on the following scale:
| Time before the activity | Cancellation charge |
|---|---|
| More than 1 month | No charge — full deposit refunded |
| 1 month to 2 weeks | 50% of the deposit |
| 2 weeks to 1 week | 100% of the deposit |
| 1 week to 48 hours | 50% of the tour price |
| Less than 48 hours, or no-show | 100% of the tour price |
6. If you change your booking
If, after your confirmation invoice has been issued, you wish to change your travel arrangements in any way — for example your chosen departure date or accommodation — we will do our utmost to make these changes, but it may not always be possible.
7. Insurance
Imlil Morocco Explorers does not accept liability for any losses, injuries or delays during our trips.
You are wholly responsible for arranging your own insurance with adequate protection for the full duration of the holiday in respect of, at least: medical expenses, injury, death, repatriation, cancellation and curtailment, baggage and money loss, and liability cover. You should ensure that there are no exclusion clauses limiting protection for the type of activities included in your tour.
8. Information accuracy
We always try to provide an accurate and honest description of what we can offer on our website. However, if you find anything lacking or inaccurate, please let us know so that we can correct it as soon as possible.
9. Complaints
We appreciate any comments regarding our services, as we consider feedback from clients as part of our quality control mechanism and use it to continuously improve what we offer.
We organise our tours with the utmost care and attention and choose our partners very carefully based on personal experience. As a result, we rarely receive complaints, but on the rare occasion that we do, we follow the procedure below.
In the unexpected case of serious dissatisfaction, please notify us by email immediately, but no later than 28 days after finishing the tour. In your email, please include a short description of the problem, the place and date it occurred, and the signatures of all concerned parties.
Please note that we always give our partners the opportunity to respond, so it may take us a little longer — but no longer than 15 days — to reply to your email.
10. Liability
We accept no liability for the failure of any airline, flight provider, accommodation provider, hotel owner or ground agent. In the event that we are found liable under any term of the contract, our liability shall be limited to a maximum of the price of your holiday, excluding flights.
We take all reasonable steps to ensure that the organisation maintains standards and provides a service that is acceptable to our clients. The information within this website has been compiled with all reasonable care and is correct to the best of the company’s knowledge, and is published in good faith.
Last updated: September 2026.
imlilmorocco.com · booking@imlilmorocco.com · +212 624 010 407